Virtual: Mastering Crucial Conversations

Could a conversation (or avoiding one) be keeping you from getting the results you need? Whatever the issue—poor productivity, declining quality, lack of teamwork, etc.---having the needed crucial conversation can be very difficult. A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. This class, based—in part—on the book, “Crucial Conversations: Tools for Talking When Stakes Are High,” (authors: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler) introduces a set of actions that you can take that will allow you to achieve your personal and professional goals.

Topics That Will Be Covered Include:

1. Speaking persuasively without becoming abrasive
2. Handling someone's anger without losing focus or control
3. Using a crucial conversation to turn a roadblock into results
4. Creating safe space to encourage all voices

Goals For This Class Include Helping Leaders:

1. Improve results through conducting crucial conversation
2. Develop teams that can work through crucial conversations without management stepping in to solve the problem
3. Create an environment of trust, alignment and purpose that unleashes a team’s ability to meet and exceed expectations
4. Build acceptance rather than resistance – give and receive feedback in a way that enhances relationships and improves results
5. Speak persuasively, not abrasively; effectively talk about high stake emotional and controversial topics

Schedule