Crucial Accountability - Stop the Blame Game


This course is designed for leaders that are looking to develop the skills required to be the kind of leader that people trust, respect, and want to meet their expectations.

If you contrasted the best leader in your career with your worst, you could probably characterize their differences between the two to a single key attribute; how they handled crucial conversations with you.

More than likely, the best leader in your career created safety during those conversations, didn’t start the meetings by defining you as the villain in the story, and create action plans that took into account the support you needed to succeed.

On the other hand, the person in your career that failed to help you to develop into a successful professional might have started crucial conversations with you by accusing you of not caring, demeaning you in hopes that you would quit, or maybe even threaten you with termination without listening to you.



  1. How to prepare for an accountability conversation
  2. What conversation to hold and how to determine if should be held
  3. Get your head right before opening your mouth.
  4. Starting an accountability discussion
  5. What to do during an accountability conversation
  6. Motivating others (Six Sources of Influence)
  7. How to gain commitment for others
  8. Dealing with big, complicated problems


At the conclusion of the course, leaders will be able to:

  1. Confront the correct issues
  2. Successfully present your observations in the first 30 seconds of the conversation
  3. Address both motivational and ability issues while maintaining accountability
  4. Recognize and remediate corporate structural barriers
  5. Maintain mutual respect and accountability with staff
  6. Develop an action plan that stick!
  7. Deliver meaningful performance discussions

Participants will receive a copy of “Crucial Accountability: Tools for Resolving Violated Expectations, Broken, Commitments, and Bad Behavior.”



Dates: Jun 15, 2021 – Jun 16, 2021

Time: 8:30 a.m. to 12:00 p.m

Members: $285.00

Non-Members: $385.00


Dates: Sep 21, 2021 – Sep 22, 2021

Time: 8:30 a.m. to 12:00 p.m

Members: $285.00

Non-Members: $385.00



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